How does delivery work?

We deliver directly to your villa, hotel, or vacation rental within our service area (see Delivery Areas). We coordinate a delivery window before your arrival and have everything set up and ready — crib made, gear assembled — so it's waiting when you walk in.

What if I'm staying outside your delivery area?

Message us before booking. Depending on the size of your order and your travel dates, we may still be able to arrange delivery for an additional fee.

What's your cancellation policy?

Full refund for cancellations 7+ days before your delivery date. 50% refund for 2–6 days before. Cancellations within 48 hours are non-refundable. See our full Rental Agreement for details.

What if something breaks or malfunctions?

Message us right away — we'll repair or replace it as quickly as possible. This is exactly what our Flex Perk (one free mid-stay swap) is designed for.

What if the equipment is lost, stolen, or damaged?

You're responsible for the replacement cost of any lost, stolen, or significantly damaged item — normal wear and tear excepted. Full details are in the Rental Agreement you'll review at booking.

Are your car seats safe?

Every car seat we rent was purchased new, has never been in a collision, and is within its manufacturer expiration date. We keep purchase records on file. Installation is the guest's responsibility — we provide the manual with every seat.

Can I extend my rental?

Just message us with your new dates. We'll do our best to accommodate, subject to availability, at our standard rates.

How do I pay?

[SINPE Móvil / PayPal / bank transfer — list your actual accepted methods]. Payment is confirmed at booking to secure your dates.

Do you work with property managers and vacation rental companies?

Absolutely — we'd love to. If you manage properties in the Nosara area and want to offer gear rental to your guests, message us; we offer a referral arrangement for partners.

What is the Flex Perk?

Every bundle booked for a week or longer includes one free mid-stay item swap and a direct WhatsApp line to us — because if something isn't working for your family, we'd rather fix it same-day than have you tough it out.