This Privacy Policy ("Policy") applies to cradleandcoast.com and Cradle & Coast ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include cradleandcoast.com. The Company's website is a baby and beach gear rental site. By using the Company website, you consent to the data practices described in this statement.

Collection of Your Personal Information

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

• First and last name

• Mailing or delivery address

• Email address

• Phone number / WhatsApp number

If you purchase or reserve the Company's products and services, we collect billing and payment information. This information is used to complete the booking transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you elect to use certain products or services. These may include:

(a) submitting a booking or rental inquiry;
(b) signing up for updates or promotional offers;
(c) sending us an email or WhatsApp message;
(d) submitting payment information when booking rental equipment.

We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

Use of Your Personal Information

The Company collects and uses your personal information in the following ways:

• To operate and deliver the rental services you have requested

• To confirm bookings, coordinate delivery and pickup, and provide rental documentation

• To provide you with information, products, or services that you request from us

• To provide you with notices about your booking or account

• To carry out the Company's obligations and enforce our rights arising from any rental agreements entered between us

• To notify you about changes to cradleandcoast.com or any products or services we offer

• For any other purpose with your consent

The Company may also use your personally identifiable information to inform you of other products or services available from the Company.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties. The Company may share data with trusted partners to help process payments, facilitate deliveries, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

(a) comply with applicable law or legal process served on the Company;
(b) protect and defend the rights or property of the Company; and/or
(c) act under exigent circumstances to protect the personal safety of users of the Company or the public.

Automatically Collected Information

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Company's website.

Use of Cookies

The Company's website may use "cookies" to help personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. If you decline cookies, you may not be able to fully experience the interactive features of the Company's website.

Links

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage users to read the privacy statements of any other site that collects personally identifiable information.

Right to Deletion

On receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records, subject to exceptions where retention is necessary to: complete a transaction for which the information was collected; detect or prevent fraudulent or illegal activity; comply with a legal obligation; or otherwise use your personal information in a lawful manner compatible with this Policy.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Communications

From time to time, the Company may contact you via email or WhatsApp to provide booking confirmations, rental reminders, promotional offers, or other general communications. If you would like to stop receiving marketing communications, you may opt out by clicking "unsubscribe" on any email received or by contacting us directly.

Changes to This Statement

The Company reserves the right to change this Policy from time to time. When changes to this Policy are significant, we will inform you via email or by placing a prominent notice on our website. Your continued use of the website and/or services after such modifications constitutes your acknowledgment of the modified Policy and your agreement to be bound by it.

Contact Information

Cradle & Coast welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact us at:

Cradle & Coast
San Juanillo, Guanacaste, Costa Rica

Email: hola@cradleandcoast.com
WhatsApp: +506 7177-3534

Effective as of November 1, 2026